Consumer Protection & Regulatory Alignment

Consumer Protection & Fair Marketing Statement

Last updated: 24 November 2025

1. Introduction

At Mr Audi, we are committed to fair, honest and responsible conduct in all of our marketing, content and lead-generation
activities. This Consumer Protection & Fair Marketing Statement (“Statement”) sets out the principles we follow to
support transparent communication and to respect the rights of consumers who use the Mr Audi website (“Website”).

This Statement should be read together with our Website Terms & Conditions of Use, Vehicle Listing & Accuracy Policy,
Pricing, Promotions & Offers Policy, Lead Handling & Finance Referral Policy, Advertising & Dealer Partner Terms,
Privacy Policy and Disclaimer & Limitation of Liability.

2. Scope of This Statement

This Statement applies to all consumer-facing information and communication presented on or via the Website, including:

Vehicle listings, prices and specifications.
Editorial content, reviews and comparative articles.
Advertisements, banners, sponsored content and dealer features.
Finance and insurance-related messaging where our partners are referenced.
Social, email or other marketing campaigns managed by or on behalf of Mr Audi that direct users to the Website.

While we aim to promote a fair and transparent environment, each dealership, service provider and finance partner remains
responsible for its own compliance with applicable consumer and marketing laws in its direct dealings with you.

3. Commitment to Honest and Transparent Information

We aim to ensure that information we create or present is honest, clear and not misleading. In particular, we strive to:

Use plain, understandable language wherever possible.
Clearly distinguish between factual information, opinion and editorial commentary.
Avoid exaggerating performance, features or benefits of vehicles and services.
Label paid or sponsored content in a way that is reasonably clear to users.

Where we provide opinions, reviews or comparative content, these are based on available data and reasonable judgment, but
they do not replace your own research, inspection or professional advice.

4. Alignment with Consumer Protection Principles

Mr Audi aims to align its practices with the general principles of consumer protection and fair marketing as recognised in
South Africa, including:

The right to information in plain and understandable language.
The right to fair, honest and responsible marketing and sales practices.
The right to fair and honest dealing, free from coercion, undue influence or misleading conduct.
The right to disclosure of material information that may reasonably affect a consumer’s decision.

Our policies are designed to support these principles on the Website. However, final responsibility for a specific
transaction lies with the dealership or provider with whom you contract directly.

5. Fair Marketing Practices on the Website

To support fair marketing, Mr Audi and its participating dealers agree that marketing on the Website should not:

Knowingly present false, misleading or deceptive information.
Hide or obscure important terms, limitations or exclusions of offers.
Use “bait” advertising by promoting vehicles or offers that are not genuinely available.
Exploit a consumer’s lack of understanding about technical or financial matters.

We may request clarification or changes to marketing material from dealers and partners where we believe it may be unclear
or potentially misleading, and we may remove or restrict content that we consider to be inconsistent with these principles.

6. Vehicle Descriptions and Disclosures

Vehicle listings displayed on the Website are primarily supplied by participating dealerships and are governed by our Vehicle
Listing & Accuracy Policy. To support informed decisions, we expect dealers to:

Provide accurate core details such as make, model, year, mileage, fuel type and transmission.
Clearly indicate whether a vehicle is new, demo or used.
Disclose material information such as major accident history, structural damage or known serious defects where required by law.
Avoid implying that a vehicle has features, extras or warranties that it does not actually have.

We encourage consumers to ask dealers specific questions about vehicle condition, service history and warranties, and to
consider independent inspections for additional peace of mind.

7. Pricing Transparency and Offers

To support pricing transparency, our Pricing, Promotions & Offers Policy sets out how prices and promotions should be
displayed. In line with that Policy, our goals include:

Making it clear when a price is a base or “from” price and may vary with specification.
Avoiding the use of unrealistic “before” prices purely to exaggerate a discount.
Clearly stating where additional fees or on-the-road costs may apply, where information is available.
Ensuring that time-limited promotions or specials are accurately represented as to timing and conditions.

Final prices, inclusions, exclusions and promotional terms must always be confirmed directly with the dealership. Users are
encouraged to request written confirmation before paying deposits or signing agreements.

8. Finance, Insurance and Cost-of-Ownership Information

The Website may present finance examples, insurance references or cost-of-ownership commentary. These are intended as
illustrative guidance only and not as personalised financial advice or binding quotes.

To support fair and responsible communication, we aim to:

Label finance examples as estimates based on typical assumptions.
Make it clear that actual approvals, rates and terms are determined solely by finance or insurance providers.
Avoid representing estimates or commentary as guaranteed outcomes.

Consumers should consult qualified financial or insurance professionals and carefully review provider terms before entering
any finance or insurance agreement.

9. Test Drives, Inspections and “Sold As Seen” Practices

Mr Audi strongly encourages consumers to:

Arrange a test drive and in-person inspection of any used vehicle where possible.
Obtain independent evaluations such as AA or Dekra inspections for additional assurance.
Clarify in writing whether a vehicle is sold with a warranty, extended plan, or “as is” with specific limitations.

While we promote these good practices, the terms of any “sold as seen” or similar arrangement, and compliance with applicable
consumer laws, are the responsibility of the selling dealer.

10. Complaints, Feedback and Dispute Support

If you believe that information or marketing on the Website is misleading or does not align with this Statement, you are
encouraged to contact us using the details below.

While Mr Audi is not a party to contracts between you and third-party dealers or finance providers, we may:

Record and review complaints or patterns of concern about specific listings or partners.
Request explanations or corrective actions from dealers or partners where appropriate.
Consider moderation actions, including removal of listings or reviewing a partner’s ongoing participation on the Website.

For contractual disputes or consumer rights enforcement, you may need to approach the relevant dealer, provider, regulator
or dispute resolution body directly.

11. Our Commitments as a Platform

As a platform, Mr Audi commits to:

Acting in good faith in the presentation and curation of content and listings.
Responding reasonably to credible reports of misleading or non-compliant content.
Maintaining clear policies that support consumer protection and fair marketing.
Reviewing and evolving our practices as laws, standards and user expectations change.

These commitments do not create a guarantee or warranty, but reflect our intention to support a more transparent and
trustworthy automotive information environment.

12. Dealer and Partner Obligations

Dealers and partners who advertise or list vehicles on the Website agree, under our Advertising & Dealer Partner Terms
and related policies, to:

Provide accurate, honest and up-to-date information in their listings and adverts.
Comply with applicable consumer protection, credit and advertising laws.
Correct or update material information promptly when it changes or is found to be inaccurate.

Mr Audi may limit, suspend or terminate participation of dealers or partners who repeatedly or seriously breach these
obligations or whose conduct is inconsistent with the principles in this Statement.

13. Changes to This Statement

We may update or amend this Consumer Protection & Fair Marketing Statement from time to time to reflect changes in law,
regulatory guidance, industry standards or our own practices.

The updated version will be posted on the Website with a revised “Last updated” date. Your continued use of the Website after
any changes are posted will be taken as acceptance of the updated Statement.

14. Contact Details

If you have any questions about this Consumer Protection & Fair Marketing Statement, or if you wish to raise a concern
about content or marketing you have seen on the Website, please contact us:

Email: privacy@mraudi.com
Telephone: +27 64 559 8895
Postal/Physical Address: 102 2nd St, Springs, 1559, South Africa

Test Drive, Inspection & “Sold As Seen” Guidelines

Last updated: 24 November 2025

1. Introduction

These Test Drive, Inspection & “Sold As Seen” Guidelines (“Guidelines”) explain how Mr Audi
encourages safe, informed decision-making when viewing and purchasing vehicles advertised on the Mr Audi website
(“Website”). They are designed to promote good practice around test drives, vehicle inspections and the use
of “as is” or “sold as seen” terms by participating dealerships.

These Guidelines should be read together with our Website Terms & Conditions of Use, Vehicle Listing & Accuracy
Policy, Consumer Protection & Fair Marketing Statement, Pricing, Promotions & Offers Policy and Disclaimer &
Limitation of Liability.

2. Scope of These Guidelines

These Guidelines apply to vehicles advertised on the Website by third-party dealerships and sellers, and address:

Arranging and conducting test drives.
Inspecting vehicles and obtaining independent reports.
Understanding “sold as seen” or “as is” arrangements.
The respective responsibilities of buyers, dealers and Mr Audi in this context.

These Guidelines do not replace the terms of any sale agreement, finance agreement or warranty contract you sign with
a dealership or provider. In the event of any conflict, the written contract between you and the seller will prevail,
subject to applicable law.

3. Importance of Test Drives

A test drive is an important part of assessing whether a vehicle is suitable for your needs and in a condition you are
comfortable with, especially for used vehicles. Mr Audi strongly recommends that, wherever reasonably possible, you:

Arrange a test drive before committing to purchase or signing any agreement.
Test the vehicle in a variety of conditions, where safe and permitted (e.g. city driving and higher speeds, if appropriate).
Pay attention to engine behaviour, gearbox operation, steering, braking, suspension and warning lights.
Note any unusual noises, vibrations, smells or performance issues and raise them with the dealer immediately.

Test drive arrangements, including duration, route and conditions, are at the discretion of the dealership and must
always comply with their insurance, safety and risk protocols.

4. Vehicle Inspection and Independent Reports

In addition to a test drive, it is good practice to carry out a thorough inspection of the vehicle’s exterior, interior
and mechanical condition. This may include:

Visually checking bodywork, paint, glass and wheels for damage or signs of repair.
Inspecting the interior, including seats, instrumentation, infotainment and safety features.
Confirming that basic functions (lights, wipers, air conditioning, windows, mirrors) operate correctly.
Reviewing the service history, maintenance records and any existing warranties or plans.

Mr Audi encourages buyers to consider an independent inspection or report from a reputable provider (for example, an
AA or Dekra-type inspection where available), especially for higher-value or older used vehicles. Any costs and
arrangements for such inspections are a matter between you and the chosen inspection provider and/or dealership.

5. Understanding “Sold As Seen” and “As Is” Terms

Some used vehicles may be offered on an “as is” or “sold as seen” basis, sometimes with limited or
no warranties from the dealer. These terms generally indicate that:

The vehicle is sold in its current condition at the time of sale.
The seller may not accept responsibility for certain defects that are known or reasonably discoverable at the time of purchase.
There may be limited recourse for cosmetic or minor issues once the sale is concluded, subject to applicable law.

However, “as is” terms do not give sellers a right to engage in fraud, deliberate concealment of serious
problems or unlawful practices. Consumer protection laws may still provide rights in cases of misrepresentation,
undisclosed serious defects or unlawful conduct. If you are unsure, you should seek independent legal advice before
accepting an “as is” or “sold as seen” clause.

6. Used Vehicles, Wear and Tear

Used vehicles will typically show signs of age and normal wear and tear, which may include minor cosmetic marks,
stone chips, small scratches, interior wear and other usage-related imperfections. Buyers should:

Have realistic expectations based on the age, mileage and price of the vehicle.
Clarify with the dealer which imperfections are acceptable and which issues they are willing to address before delivery.
Request that any agreed repairs, refurbishments or conditions are recorded in writing as part of the sale agreement.

A realistic assessment of wear and tear, combined with clear communication and written agreements, helps to reduce
misunderstandings after delivery.

7. Roles and Responsibilities

Buyers are responsible for:

Conducting test drives and inspections to the extent reasonably possible.
Asking questions and seeking clarification about vehicle condition, history, warranties and “as is” terms.
Obtaining independent inspection or professional advice where they feel unsure.
Reviewing and understanding all sale documentation before signing.

Dealers are responsible for:

Providing honest, accurate information about the vehicle to the best of their knowledge.
Disclosing material issues or defects where required by law.
Allowing reasonable opportunities for test drives and inspections, subject to their policies and insurance.
Clearly explaining any “as is” or “sold as seen” terms and any available warranties or plans.

Mr Audi is responsible for:

Providing an information and lead-generation platform for buyers and dealers.
Encouraging good practice through these Guidelines and related policies.
Responding reasonably to reports of misleading or clearly inappropriate listing behaviour on the Website.

Mr Audi does not inspect vehicles, does not participate in your sale contract with the dealer and cannot guarantee the
condition or suitability of any vehicle.

8. Safety During Test Drives

Safety is essential when test driving any vehicle. All parties should ensure that:

The driver holds a valid driving licence and complies with traffic laws at all times.
Seatbelts are worn by all occupants during the test drive.
The route and conditions are agreed with the dealer and are appropriate for the vehicle.
No reckless, high-risk or illegal driving occurs, including racing, excessive speeding or dangerous manoeuvres.

Dealers may set additional rules for test drives, such as requiring proof of identity, limiting distance or having a staff
member accompany you. These policies are at the discretion of the dealership and should be respected.

9. Documentation and Written Confirmation

Before you pay any deposit or sign a sale agreement, you should ensure that key points discussed with the dealer are
captured in writing, including:

Final agreed price, including any fees and extras.
Any repairs, services or reconditioning the dealer has agreed to complete before delivery.
Any warranties, service plans or “as is” limitations applicable to the vehicle.
Delivery conditions, such as date, location and any conditions precedent (for example finance approval).

Verbal promises are more difficult to enforce than written terms. Request that important commitments be recorded in
the sale documentation or in a written addendum.

10. Complaints and Disputes

If you experience issues with a vehicle after purchase, you should first contact the selling dealership to discuss
your concerns and review the sale agreement and any applicable warranties.

If you believe that a listing on the Website was materially misleading, or that a dealer’s conduct on the Website
clearly conflicts with our policies, you are encouraged to report this to Mr Audi using the contact details below.
We may:

Record and review your feedback.
Engage with the dealer to seek clarification or urge corrective action.
Consider moderation measures, including changes to or removal of listings, where appropriate.

Mr Audi is not a party to your contract with the dealer and is not obliged to resolve civil disputes or enforce your
legal rights, but we may use complaint information to improve platform standards and dealer participation.

11. Changes to These Guidelines

We may update or amend these Test Drive, Inspection & “Sold As Seen” Guidelines from time to time to
reflect changes in law, best practice or our services.

The updated version will be posted on the Website with a revised “Last updated” date. Your continued use of
the Website after any changes are posted will be taken as acceptance of the updated Guidelines.

12. Contact Details

If you have any questions about these Guidelines, or if you wish to report a concern relating to a test drive, vehicle
inspection or “sold as seen” arrangement, please contact us:

Email: privacy@mraudi.com
Telephone: +27 64 559 8895
Postal/Physical Address: 102 2nd St, Springs, 1559, South Africa

Complaints, Disputes & Resolution Procedure

Last updated: 24 November 2025

1. Introduction

This Complaints, Disputes & Resolution Procedure (“Procedure”) explains how Mr Audi (“we”, “us”, “our”) handles
complaints and concerns related to the Mr Audi website and related platforms (“Website”), including issues with content,
listings, advertising and lead handling. It also clarifies what we can and cannot do in relation to disputes between
consumers and third-party dealerships or service providers.

This Procedure should be read together with our Website Terms & Conditions of Use, Privacy Policy, Vehicle Listing &
Accuracy Policy, Consumer Protection & Fair Marketing Statement, Lead Handling & Finance Referral Policy, Pricing,
Promotions & Offers Policy, and Disclaimer & Limitation of Liability.

2. Scope of This Procedure

This Procedure applies to complaints and disputes relating to:

Content, listings or information displayed on the Website.
Conduct of participating dealerships or partners that occurs via or in connection with the Website.
Lead handling, referral processes and communication facilitated by the Website.
Perceived non-compliance with our published policies or statements.

It does not replace any statutory rights or formal dispute mechanisms available to you under South African law, nor does
it replace the internal complaints procedures of dealerships, finance providers or regulators.

3. Nature of Our Role

Mr Audi operates as an information and lead-generation platform and is not a party to the sale, finance or insurance
contracts between you and third-party dealerships or service providers, unless explicitly stated otherwise in a specific case.

As a result:

We cannot unilaterally cancel, amend or enforce contracts you have entered into with third parties.
We cannot compel a dealer or finance provider to offer specific remedies, such as refunds, repairs or cancellations.
We can, however, review complaints, engage with partners, and take appropriate platform-level actions (for example, content corrections, warnings or restrictions) where warranted.

4. General Principles

Our approach to complaints and disputes is guided by the following principles:

Respect: All parties should be treated with courtesy and professionalism.
Fairness: We aim to consider all relevant information before deciding on any action.
Impartiality: We do not automatically assume that any party is at fault; we review the facts as presented.
Confidentiality: We handle complaint information sensitively and share it only as needed to address the issue.
Timeliness: We strive to acknowledge and review complaints within reasonable timeframes.

5. Complaints About Dealerships or Partners

If your complaint relates to a specific dealership or partner (for example, a dispute about a vehicle, pricing, service,
finance or warranty), you should:

First raise the issue directly with the dealership or partner, using their internal complaints process where available.
Keep a record of communications, agreements and supporting documents (emails, contracts, inspection reports, photos).

You may also report your experience to Mr Audi, particularly if you believe there is a pattern of misleading advertising or
behaviour linked to the Website. While we cannot resolve contractual disputes on your behalf, we may use your complaint:

To review whether listings or adverts need correction or removal.
To raise concerns with the dealership or partner.
To consider the dealer’s ongoing participation on the Website where serious issues arise.

6. Complaints About Website Content or Listings

If your complaint relates specifically to information displayed on the Website, such as:

Incorrect specifications, pricing or availability.
Misleading or unclear promotional wording.
Inappropriate or harmful content, including user comments.

You can contact us directly with details of the page, listing or content in question. Where appropriate, we may:

Investigate the accuracy of the information with the relevant dealer or content provider.
Correct or update the content.
Remove, hide or amend content that is clearly inaccurate, inappropriate or non-compliant with our policies.

7. How to Lodge a Complaint with Mr Audi

To help us handle your complaint effectively, please provide as much detail as possible. You can submit a complaint by email
or in writing using the contact details at the end of this page. Where possible, include:

Your full name and contact details.
A clear description of the issue or concern.
Links or screenshots of the relevant listing, page or communication.
Names of the dealership or partner involved, if applicable.
Key dates (for example, date of enquiry, date of purchase, date of incident).
Any supporting documentation (contracts, quotes, emails, inspection reports, photos).

If your complaint involves personal or sensitive information, you may mark it as confidential. We will handle such complaints
in line with our Privacy Policy.

8. Acknowledgement and Timeframes

We aim to:

Acknowledge receipt of your complaint within a reasonable period after receiving it (for example, within 5–10 business days where possible).
Begin a preliminary review to determine the nature and scope of the issue.

Complex complaints, or those requiring input from third parties, may take longer to assess. While we strive to respond
promptly, we cannot guarantee resolution within a fixed timeframe, especially in matters involving external dealerships
or finance providers.

9. Investigation and Assessment

Depending on the nature of the complaint, our review may involve:

Checking the relevant listing, content or system logs.
Contacting the dealership or partner for their perspective or clarification.
Comparing information on the Website with documentation provided by you and the dealer.
Assessing whether any of our policies appear to have been breached.

We may ask you for additional information if needed to understand the situation. If you do not provide sufficient information,
our ability to investigate or act may be limited.

10. Possible Outcomes and Actions

After assessing a complaint, potential actions by Mr Audi may include, where appropriate:

Correcting or updating inaccurate information on the Website.
Removing or modifying problematic listings, adverts or user content.
Providing feedback or guidance to a dealership or partner regarding our policies.
Issuing warnings or placing conditions on a dealership’s participation on the Website.
Suspending or terminating a dealership or partner’s ability to advertise on the Website in serious or repeated cases.

We will explain, in general terms, what platform-level steps we have taken or decided not to take in response to your
complaint, where it is appropriate to do so. However, we cannot disclose confidential business information relating to
other parties.

Any commercial or legal remedies such as refunds, repairs, replacements, cancellations or damages must be pursued directly
with the relevant dealership or service provider and, where necessary, through external dispute resolution or legal channels.

11. External Dispute Resolution and Legal Rights

This Procedure does not limit any rights you may have under South African law, including rights under consumer protection,
credit, insurance or other applicable legislation. Depending on the nature of your complaint, you may be able to approach:

The relevant dealership or finance provider’s internal complaints department.
Industry ombuds services or dispute resolution schemes, where applicable.
Regulators or authorities responsible for consumer protection, credit or insurance.
Legal advisors or the courts, if you wish to pursue formal legal remedies.

We encourage you to seek independent advice where you are unsure of your rights or the most appropriate route to resolve
a dispute.

12. Vexatious or Abusive Complaints

While we welcome genuine feedback and complaints, we reserve the right to limit or decline engagement where complaints are:

Clearly malicious, abusive or harassing in nature.
Repeatedly submitted without new information after a reasonable response has been provided.
Based on knowingly false or misleading information.

In such cases, we may refuse further correspondence or take other appropriate steps to protect our staff, dealers and
users from harassment or abuse.

13. Record-Keeping and Confidentiality

We may keep records of complaints, our internal assessments and any actions taken for:

Audit and risk management purposes.
Improving our services and platform policies.
Dealing with repeated issues involving specific content or partners.

Complaint records will be handled in accordance with our Privacy Policy and applicable data protection laws. Information may
be shared internally on a “need to know” basis and externally only where necessary to investigate, address the complaint,
comply with law or protect legitimate interests.

14. Changes to This Procedure

We may update or amend this Complaints, Disputes & Resolution Procedure from time to time to reflect changes in law,
regulatory guidance, platform functionality or internal practices.

The updated version will be posted on the Website with a revised “Last updated” date. Your continued use of the Website
after any changes are posted will be taken as acceptance of the updated Procedure.

15. Contact Details

If you have a complaint, dispute or concern relating to the Website, or if you have questions about this Procedure, please
contact us:

Email: privacy@mraudi.com
Telephone: +27 64 559 8895
Postal/Physical Address: 102 2nd St, Springs, 1559, South Africa

+27 64 559 8895

cars@mraudi.com

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About Mr Audi

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